FAQ
Frequently Asked Questions
Frequently Asked Questions
ShredderPOS makes it easy for ski areas to sell online and on-site through one flexible, cloud-based platform. The system guides customers through a simple buying process while giving your team the tools to manage daily operations from anywhere.
General
Shredder POS is a cloud-based point-of-sale and commerce platform built specifically for ski areas, mountain resorts, and golf clubs. It unifies every transaction including online ticket booking, on-site rentals, merchandise and food into a single platform accessible on any device, anytime, anywhere.
ShredderPOS supports a full ski-area catalog in one system, including:
- Lift tickets & season passes
- Cross-country passes
- Ski & snowboard or golf lessons
- Equipment rentals
- Golf tee times, carts & golf rentals
- Events & experiences
- Merchandise & retail
- Food & beverage
- Gift cards
ShredderPOS is the only platform on the market with an AI shopping concierge (Blue) that helps guests browse and book in plain conversational language. It also combines e-commerce, POS, kiosk, rental shop, RFID access, and admin tools in one cloud platform. All this without proprietary hardware, and no on-premise servers to maintain.
Pricing & Deployment
Transparent pricing of 3% of all sales processed through ShredderPOS plus CC processing fees. You decide how much of the fee you want to absorb or pass onto your guests.
Deployment is designed to be fast. You can bulk-upload your entire product catalog (including images) via spreadsheet, and the system works with off-the-shelf plug-and-play hardware. There are no proprietary terminals to install and no lengthy IT projects required.
Shredder is built for mountain environments and includes bulletproof connectivity with 5G and Starlink failover, so operations continue even when your primary connection is disrupted.
Yes! Shredder is currently onboarding resorts for the 2026–27 season. Book a demo to speak with the team and see the platform in action.
Shopping Experience
Blue works two ways: as a shopper-facing agent that guides guests through finding, recommending and purchasing the right products and as an operator-facing agent that helps staff build products, find information and complete administrative tasks.
Two faces, one name built right into the platform.
No passwords are required. Guests verify their identity quickly and securely via SMS or email — fast, phishing-resistant, and friction-free.
Yes. The Friends & Family feature lets one account holder purchase products for family members, dependents, and friends. This is all managed under a single account in one checkout.
Guests can complete rental forms, including sizing, DIN settings, ability level, and medical info, before they arrive. This eliminates paperwork at pickup and speeds up the rental counter for everyone.
ShredderPOS lets you apply date- and demand-driven pricing rules when you want. Guests can also use the calendar picker to view rates at a glance and select single days or multi-day date ranges visually.
Payments
ShredderPOS is powered by Stripe and supports:
- Credit & debit cards
- Apple Pay & Google Pay
- Link (Stripe’s fast checkout)
- Klarna & Afterpay (buy now, pay later)
- Gift cards
Yes. Split payment support lets guests combine a gift card, a credit card, and a digital wallet all in a single transaction.
Yes. All fees and taxes are calculated automatically at checkout. No manual math required from staff, and guests won’t encounter surprise charges.
RFID & access
Yes. Full RFID support is built into the platform. Guests tap a wristband or card at the gate to access the slopes. No paper tickets, and no lift-line bottlenecks.
Shredder offers attractive custom-branded RFID wristbands featuring your resort’s logo. Guests often keep them as souvenirs, putting your logo on every wrist every day of the season.
Yes. The wristband supports cashless on-mountain purchases, so guests can tap to pay for food, rentals, and other products anywhere on the hill.
Hardware
No proprietary hardware is required. ShredderPOS runs on standard Windows or iOS devices and works with off-the-shelf card readers, receipt printers, and cash drawers. This keeps costs down and makes sourcing replacements easy.
Yes. Kiosk mode enables self-service waiver signing and lift-ticket activation at the base lodge, reducing lines and freeing up staff for higher-value interactions.
Yes. The per-station catalog feature lets you configure each POS terminal to display only the products it should sell. This helps with accidental cross-selling and in keeping staff workflows clean.
Admin & data
Yes. ShredderPOS is a fully cloud-based platform, hosted, monitored, and updated automatically. There are no on-premises servers to manage and no patch weekends for your IT staff.
The ShredderPOS admin dashboard provides reporting on sales, revenue, channel performance, and customer data. You can also schedule pricing rules, discounts, and availability windows in advance for the entire season
Waivers can be completed on any device. Including phone, tablet, kiosk, or desktop. Once signed, they are enforced everywhere across the platform and stored in each guest’s dashboard for easy access.
